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A NOTE FROM DR CAPLAN

As you are aware, the last 12 months have seen huge changes within the practice.

 

Firstly, we successfully extended the building, providing two more much needed consulting rooms and an office for Debbie Beels, our Practice Manager.

 

On 31st March 2016,  we saw the departure of Drs. Blockley, Morais and Mustafa, to work in other areas of Greater Manchester.  We were confronted with the task of recruiting a new team of GP’s and clinicians to meet the challenges currently faced by the NHS and ensure that all of us at Park View Medical Centre continue to provide an excellent primary care service to our patients.

 

Dr.  Saadi Hasan joined us on 1st April 2016.  An experienced GP, he previously worked in places as far apart as Oldham and New Zealand.  We are delighted to have him with us and on 1st April 2017 he will become a partner in the practice along with  Dr. Esther Isaacson, Dr. Suzanne Arron and myself.

 

Dr. Suzanne Arron joined the practice in January 2017 and is also an experienced GP, having worked in Collyhurst for 8 years.

 

Dr. Esther Isaacson previously worked in London but has moved back to her home city of Manchester along with her husband and 3 children.

 

I am delighted that all three will become partners in the practice from 1st April.

 

Our nursing team remains a vital and integral part of the practice, very ably led by our experienced Sister Angela Boucher, well  supported by Sister Karen Stone.   A recent welcome addition has been trainee Practice Nurse Chelsea Sammon.  A fully qualified nurse, Chelsea has previously worked as a District Nurse and will train with us in those aspects of nursing care specific to General Practice.

 

We have also welcomed a hospital based pharmacist into our team who  works afternoons  and whose  input into medicines management has been invaluable.

 

Dr. Helen Bain has been with us since November 2014, working one day a week.  She is one of a group of GP’s with a special interest in emergency medicine, working four days a week in A & E at NMGH.  Sadly she is leaving us at the end of March for pastures new.  However, her colleague, Dr. Stephen Gerrard, who works four days a week at Rochdale A & E, remains with us, working one day a week, having also joined us in April 2016.

 

Dr. Qurat Malik is a long term locum whose help has been invaluable.

 

The practice could not function without our hardworking and dedicated administrative team led by Debbie Beels, our Practice Manager.  They are:-

 

Susanne Williams, senior receptionist.

Veronica Rigby and her referrals management team of Siobhan Riley and Marlene Gunder.

Michelle Charity as Prescription Supervisor along with Jodie Carroll, responsible for prescriptions management.

Mel Mcudden, Pat Gowan, Denise Pearson and Fran Mitchell.

 

Finally and most importantly, I would like to say a huge ‘thank you’ to you, our patients, for your understanding during this period of change.  We recognize that it can be difficult when there are lots of new staff and your patience and support has been very much appreciated.  It has made the process so much easier.

 

Please rest assured, despite the rumors, that I have no plans to retire.

 

I look forward to the continued growth and success of Park View Medical Centre, where our aim remains to continue to provide the highest standard of medical care in a holistic manner.

 

With best wishes

 

Dr. Mandy Caplan

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Update: 05.10.2023

We are currently in the process of updating our website to improve patient satisfaction while using. Please be patient with us while we make these changes. Any feedback is welcome. 

PHONE LINE ISSUE 13.12.2022-15.12.2022

Please note we are currently having intermittent issues with our phone line. Please find below statement from our provider

Phones

01.10.2022

Extended hours: 

From 1st October the Enhanced Access Service is available for Evening and Weekend appointments. These are available at Cheetham Hill Medical Centre and North Manchester General Hospital. For further details on the available services/locations and how to book please speak to Reception staff. 

22.04.2022

Zero Tolerance Statement

Park View Medical Centre aims to provide high quality healthcare and we will treat all patients with respect and dignity.

 Unfortunately, there has been an increase in verbal and physical attacks on staff and this is unacceptable.

 Park View Medical Centre and Manchester Health and Care Commissioning support The NHS Zero Tolerance Policy. This policy recognises the increasing problem of violence against staff working in the NHS and ensures that doctors and healthcare staff have a right to care for others without fear of being attacked or abused.

 Patients also have a right to access services without fear of violence at their practice.

 In line with this policy, we have a zero tolerance approach to aggression, abuse, violence or anti-social behaviour.

 What do we mean by zero tolerance?

We understand that when patients feel ill, they do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. We ask you to treat healthcare professionals and practice staff courteously and act reasonably.

 Whilst it is not possible to list all types of incidents, some examples of unacceptable behaviour are provided below:

  • offensive language, verbal abuse and swearing
  • racist and hate comments
  • loud and intrusive conversation
  • unwanted or abusive remarks
  • negative, malicious or stereotypical comments
  • carrying weapons or using objects as weapons
  • damage, defacing or vandalism of NHS property
  • threats or risk of injury to NHS staff
  • intimidation
  • stalking
  • unreasonable behaviour and non-cooperation

 This relates to any form of abuse from patients or staff which includes (but is not limited to) sexism, racism homophobia, biphobia, transphobia and ageism, or harassment or abuse on basis of disability, marriage or civil partnership, pregnancy or maternity, religion or belief.

 Such behaviour or verbal abuse causing distress and or constituting harassment will not be tolerated and could lead to the person being removed from the practice list. In extreme cases the police will be contacted if the patient is posing a threat to staff or others.

 If you wish to provide feedback or make a complaint, please email parkviewadmin@nhs.net

 Removal from the practice list

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship.

 When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

 

 Removing other members of the household

In rare cases if there is a possible need to visit patients at home, it may be necessary to terminate responsibility for other members of the family or the entire household.

 The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family.

 This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

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